“To the 20/20 Crew- All of you:
You are all very dear to me now as I sit enjoying the lovely cool air in my home!
Never have I seen a group work so diligently with a determination to finish the work before leaving.
I’m so grateful to each and every one of you.
With deepest gratitude and admiration.”
Arline A. Hulton
Overall Rating 20/20 Air
(675 Reviews rated 5 Stars)
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No heat. Troubleshooted as best I could. Still no heat. Called their number after hours, got a call-back, told of my troubleshoots, nothing to add, so scheduled appointment ASAP. Ben arrived next day and methodically located the problem. Got me heat, removed the faulty part to reorder. Very pleasant and very thorough. Got callback from office. Part will arrive there today! Ben returns tomorrow to install new part! Happy Me! Very skilled technician! Highly recommend. Ben returned today with the replacement part! Had to dismantle the heat pump outside to install it...doing HVAC yoga in the process. Triple checked inside and out, waited for several heat cycles before satisfied that everything was in good working order now. Highly skilled and thorough! Continue to highly recommend both this technician and this company!
Everything went smoothly and quickly. Loved the recommendations. My technician was very professional and explained everything in detail. I look forward to him serving my furnace yearly to keep it operating smoothly.
Always does a great job!
Great company to work with. Communication was outstanding every step of the way. I highly recommend these guys. They know what they are doing
Ben, the technician, was great to deal with. Totally professional. Explained everything perfectly. Pleasure to deal with.
This the second time Dylan has come for our system upkeep. He’s on time, pretty quick and thorough. He’s also personable and easy to talk to as he relays on any information he has for me.
We used 20/20 Air for the purchase, installation and maintenance of our ductless mini split system. From the first meeting with Tom to go over our options through the purchase and installation process and setting up the maintenance contract with Lindsay, they made the whole process seamless. The maintenance is set up so they reach out twice a year to set up an appointment. Today Kurt came out and performed the semi-annual maintenance. He called prior to arrival and arrived exactly when he said he would, wore shoe covers, (which btw wasn’t necessary) and cleaned and serviced all of our indoor and outdoor equipment. He was thorough, efficient and respectful. I would recommend 20/20 to anyone looking to upgrade their systems or maintain their existing equipment.
Excellent service
Everything went very smoothly. Kurt was professional, knowledgeable and pleasant.
My service guy Dylan provides detail information on the work he is doing, so you’re really not left with any questions to ask. He is personable, friendly and treats you like a friend.
Very professional and educated me as a customer on the problem and my furnace itself
Fabulous folks who really care about their customers. Highly recommend for anyone looking for an HVAC company. From the office to the technicians who service my equipment, I receive quick, pleasant and efficient responses. Just had one of my units replaced by Mike and he is awesome - a total pleasure to deal with and answered all our questions.
Hector was great! Friendly, professional, and was helpful with any questions or concerns.
Ben, the technician, was thorough, explained precisely what he had done during the servicing and was very courteous. I could not have asked for more for the service that he provided.
Stanley was very thorough and a pleasure to work with. He correctly identified and external issue, which was then able to be fixed quickly. Hoping Stanley will return to help with our semi-annual service.
Great job designing and installing a ductless AC in our home. Very courteous and clean.
Experienced Professional explained the issue and repaired quickly
Professional and knowledge :).
Technician very friendly and knows what to check. explained in details.
Friendly people, great service!
20/20 very responsive. The engineer, Dylan was very thorough and explained everything to me. The first visit was to determine why heating had stopped working at the end of the summer. He diagnosed that the new thermostat was wired wrongly and fixed it. The second visit was to find out why high efficency furnace in attic space was cutting out in extreme cold last winter. Turned out that heat tape was not working and had to be replaced. Dylan was professional and did a great job, explaining what the problem was and what would be the fix
The team at 20/20 are great. Even in peak season they offer a personal touch and make sure the job gets done in a reasonable time frame. There is a general sense of decency that is appreciated.
Ben was such a pleasure to work with, so professional, personable and professional.
Service for A/C & heat unit in townhouse. Dylan is knowledgeable, courteous, & thorough. Good job!
Called 20/20 Air Mechanical and the Receptionist was so kind and coordinated my response with the best service man ever! Stanley is a very brilliant guy who is passionate about his job! He problem solves well and was very attentive to my lack of sufficient heating throughout my house which I have been trying to solve via Service Stars and another company which escapes me. Those people sell you other services and send you to their partners leaving you BROKE with a higher heating BILL! It’s been two years since I am trying to get to the root of why my house is always COLD!? Stanley was the only one who was able to solve this problem and give me a sustainable solution - My home is now comfortable and heats efficiently!! Hands down, Stanley is the BEST ELECTRICIAN AND HVAC SERVICE MAN I KNOW! He cares and goes all out to do his job. I really appreciate you Stanley! God’s richest blessings for your life and work always. Nuff love! You’re a star ⭐️
I was very impressed with Dyan, he took his time and explain everything what he was doing and made sure everything was working like it should.
Kurt was very efficient and courteous while performing routine maintenance on my heating/cooling system. He was very polite and explained everything he did while working on the system. He was also very punctual.
Hector was polite and responsive to my concerns, and professional! Thank you!
Over two years after we installed a new furnace we had an issue with the hot water not getting hot enough. During that time two other techs tried to fix the problem. Recently the issue was finally resolved by Dylan Cherry. He spent time doing research on the furnace while at our house and from the documentation he was able to figure out how to change the system configuration resolving the issue!!! Thank you Dylan. Finally hot showers for me and hot baths for my wife. Carl Briscoe
Hector was very polite, professional and punctual. He explained everything prior to making the repair.
Hector was great. Arrived on time, quickly diagnosed the problem and worked nonstop to make the necessary repairs.
Excellent, knowledgeable, recommend to al
NOT SET
Very polite friendly honest respectful and Dylan is an all around great guy. Wonderful staff and highly recommend 20/20 !
Very professional and timely. Great results. Thank you Very much, Hector
Polite and on time. Fair recommendations.
Dylan was extremely helpful and knowledgeable. I highly recommend him.
Brian was super knowledgeable and gave great advice.
Hector was great, very personable but also professional, and knowledgeable!
Dylan was efficient, thorough and informative
Brian was knowledgeable, professional and very helpful. Really appreciate him.
Dylan did an excellent job he is very knowledgeable and we were very happy with him.
Great customer service, friendly staff and quick and efficient work every time.
NOT SET
My AC maintenance was performed. The technician was polite and answered all my questions.
NOT SET
Dylan was very friendly and professional. He explained everything well and left the space tidy.
Excellent customer service! Very professional too.
Brian repaired my HVAC today. He was very professional and explained everything effectively. He wore a mask and boot slippers to protect my family and my home. 20/20 Air has once again done a great job.
“On September 13 – we had our A/C cooling unit replaced by your company. It was a very difficult installation. The old unit had to be taken apart and removed through a very restricted hole. Also, the new unit had to be installed through that same entrance into the attic. Your installer, Joe, did a terrific job. He made sure that everything was clean and that the unit was in perfect working order before he left. With Joe as your installer, we would not hesitate to recommend your company in the future.”
D & M D’Addario, 2012
“Thank you for following up. So far, so good. Thank you for your speedy response. John Magro was very nice, and we were very appreciative of his professionalism.”
F Walsh, 2012
For great service for your heating, air conditioning and plumbing needs in CT & NY, call and speak with 20/20 Air today.
Dylan has always been on time, professional and answered any questions I have asked. He is clean and makes sure everything is working like it should. Dylan and 20/20 take care of my heating and cooling needs. Thank you all for your great team.